Privacy Policy
Last Updated: April 15, 2024
Effective Date: April 15, 2024
At Ride Your Bike, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us:
- Full name and contact details
- Date of birth and gender
- Government ID proofs (Aadhaar, PAN, Driving License)
- Address proof documents
- Photograph for verification
- Email address and mobile number
- Payment information
1.2 Usage Information
We automatically collect information about your interaction with our services:
- IP address and browser type
- Device information
- Pages visited and time spent
- Booking history and preferences
- Location data (with your consent)
2. How We Use Your Information
We use your information for the following purposes:
- To verify your identity and driving eligibility
- To process bookings and payments
- To communicate about your bookings
- To improve our services
- To send promotional offers (with consent)
- To comply with legal obligations
- For security and fraud prevention
3. Information Sharing
We may share your information with:
- Service Providers: Payment processors, SMS gateways
- Insurance Partners: For vehicle insurance processing
- Legal Authorities: When required by law
- Business Transfers: In case of merger or acquisition
We do not sell your personal information to third parties.
4. Data Storage and Security
4.1 Storage
Your data is stored on secure servers in India. We retain your information as long as necessary for legal and business purposes.
4.2 Security Measures
We implement appropriate security measures including:
- SSL encryption for data transmission
- Secure access controls
- Regular security audits
- Employee privacy training
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
- Request data portability
To exercise these rights, contact us at support@rideyourbike.in
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Enable booking functionality
You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under 18 years. We do not knowingly collect information from children.
9. Location Data
With your permission, we may collect location data for:
- Vehicle tracking and recovery
- Providing nearby vehicle options
- Safety and security purposes
- Route optimization
10. Payment Information
We use secure payment gateways. We do not store your complete payment card details. Payment information is processed by PCI-DSS compliant providers.
11. Data Retention
We retain your information for:
- Active customers: Until account deletion request
- Booking records: 7 years for tax purposes
- ID documents: 3 years after last booking
- Marketing data: Until consent withdrawal
12. International Transfers
Your data is processed and stored in India. We comply with Indian data protection regulations.
13. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
14. Grievance Officer
As per Indian IT Act, we have appointed a Grievance Officer:
- Email: grievance@rideyourbike.in
- Response Time: 30 days
15. Contact Information
For privacy-related inquiries:
- Email: support@rideyourbike.in
- Phone: +91 81151 81122
- Address: Lucknow, Uttar Pradesh, India
By using Ride Your Bike services, you consent to our Privacy Policy. If you do not agree, please do not use our services.