Privacy Policy

At Ride Your Bike, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us:

• Full name and contact details
• Date of birth and gender
• Government ID proofs (Aadhaar, PAN, Driving License)
• Address proof documents
• Photograph for verification
• Email address and mobile number
• Payment information

1.2 Usage Information

We automatically collect information about your interaction with our services:

• IP address and browser type
• Device information
• Pages visited and time spent
• Booking history and preferences
• Location data (with your consent)

2. How We Use Your Information

We use your information for the following purposes:

• To verify your identity and driving eligibility
• To process bookings and payments
• To communicate about your bookings
• To improve our services
• To send promotional offers (with consent)
• To comply with legal obligations
• For security and fraud prevention

3. Information Sharing

We may share your information with:

• Service Providers: Payment processors, SMS gateways
• Insurance Partners: For vehicle insurance processing
• Legal Authorities: When required by law
• Business Transfers: In case of merger or acquisition

We do not sell your personal information to third parties.

4. Data Storage and Security

4.1 Storage

Your data is stored on secure servers in India. We retain your information as long as necessary for legal and business purposes.

4.2 Security Measures

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure access controls
• Regular security audits
• Employee privacy training

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request data portability

To exercise these rights, contact us at support@rideyourbike.in

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Enable booking functionality

You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

8. Children's Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect information from children.

9. Location Data

With your permission, we may collect location data for:

• Vehicle tracking and recovery
• Providing nearby vehicle options
• Safety and security purposes
• Route optimization

10. Payment Information

We use secure payment gateways. We do not store your complete payment card details. Payment information is processed by PCI-DSS compliant providers.

11. Data Retention

We retain your information for:

• Active customers: Until account deletion request
• Booking records: 7 years for tax purposes
• ID documents: 3 years after last booking
• Marketing data: Until consent withdrawal

12. International Transfers

Your data is processed and stored in India. We comply with Indian data protection regulations.

13. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

14. Grievance Officer

As per Indian IT Act, we have appointed a Grievance Officer:

• Email: grievance@rideyourbike.in
• Response Time: 30 days

15. Contact Information

For privacy-related inquiries:

• Email: support@rideyourbike.in
• Phone: +91 81151 81122
• Address: Lucknow, Uttar Pradesh, India